How do I return an item?


Merchandise may be exchanged or returned by mail within 30 days of purchase. Please be sure to include the following:

  • item to be returned or exchanged
  • packing slip
  • all original packaging

Shipments may be sent to:

Beauty By Francesca
21100 Gary Drive, Suite 103
Hayward, CA 94546

Refunds will be processed based on the original form of payment.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Beauty By Francesca at 510-246-9940 between the hours of 10:00 a.m. and 3:00 p.m. PST and we will be happy to assist you.